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Cancellation policy

Right to revocation

You have the right to revoke this contract within 14 days without providing reasons.
The revocation period is 14 days from the day on which you or a third party appointed by you, who is not the carrier, took possession of the goods. In the case of several goods ordered, the taking into possession of the last goods is decisive.

In order to effectively exercise your right to revocation, you must inform us

CRP Import Export GmbH
Billbrookdeich 82
22113 Hamburg


of your decision to revoke this contract by means of a clear declaration (e.g. a letter sent by post, by fax or by email).

For this purpose, you may (but are not required to) use a sample revocation form available under this link.

If you choose to make use of this right, we will send confirmation of the receipt of your revocation without delay.

The dispatch of notification about the exercise of the right of revocation before the revocation period expires is sufficient for compliance with the deadline.

Consequences of the revocation

If you revoke this contract, we must reimburse to you all payments that we have received from you, including delivery costs (with the exception of extra charges incurred because you selected a method of delivery other than the cheapest, standard delivery offered by us), immediately and at the latest within 14 days from the day on which we received notification of your intention to revoke this contract. For this repayment, we use the same method of payment that you used for the original transaction, unless otherwise expressly agreed with you; you will not be charged in any way for this repayment.We can refuse repayment until the goods have been returned to us or you have provided proof that you have sent the goods back, whichever occurs earlier.You must send or return the goods to us at the following address immediately and in any case within 14 days from the day on which you informed us of the revocation of this contract.

CRP Import Export GmbH
Billbrookdeich 82
22113 Hamburg

You bear the direct costs of returning the goods.

End of the cancellation policy notice.