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Cancellation Policy

Right of withdrawal

You have the right to withdraw from this contract within 14 days without providing reasons.
The withdrawal period is 14 days from the day on which you or a third party appointed by you, who is not the carrier, took possession of the goods (or - in the case of a contract involving several types of goods, the day on which you placed a single order for the goods, which are to be delivered separately - the final goods or in the case of a contract regarding the delivery of goods in several partial deliveries or parts - the final partial shipment or the final part).
In order to exercise your right of withdrawal, you must inform us (CRP Import Export GmbH, Billbrookdeich 80, 22113 Hamburg, Germany, phone: +49 (0)40 73676191, e-mail address: [email protected]) by sending a clear declaration (e.g. a letter sent in the post, fax or e-mail) about your decision to withdraw from this contract. For this purpose, you may (but are not required to) use a sample withdrawal form available here.
The dispatch of your declaration regarding the exercise of the right of withdrawal before the withdrawal period expires is sufficient for compliance with the deadline.

Consequences of withdrawal

If you withdraw from this contract, we will refund all payments we have received from you, including the delivery costs (with the exception of the additional costs incurred of you opted for a form of delivery other than our offered cheaper standard delivery), without delay and within 14 days From the day on which we receive your notification of withdrawal from this contract. We will use the same means of payment you used for the original transaction for this refund, unless expressly agreed otherwise with you. Under no circumstances will you be charged any fees in connection with this refund. We can refuse repayment until we have received the returned goods or you have provided proof that you have sent back the goods, whichever occurs earlier.
You must send or return the goods to us at the following address immediately and in any case within 14 days after the day on which you informed us of your withdrawal from this contract. Dispatch of the goods within the 14-day period is sufficient for compliance with the deadline.
You bear the direct costs of returning the goods.
You will only be required to pay for any loss of value of the goods if this loss of value is the result of handing the goods in a manner not necessary to assess the nature, characteristics and functionality of the goods.

Sample withdrawal form

The sample withdrawal form can be found here: Withdrawal form.